Application
This unit describes the skills and knowledge required to facilitate stakeholder engagement in a program. It includes the performance criteria required to demonstrate competency in working with stakeholders to achieve desired program benefits.
A program is defined as a set of interrelated projects, each of which has a project manager. 'Multiple projects', or 'a program of projects', refers to a number of related projects managed by the same person as a program to achieve organisational objective/s.
It applies to individuals who are program managers and those managing a suite of projects (a program). They operate within assigned authority levels, are responsible for their own performance, program outcomes, and sometimes the performance of others.
Individuals in this role may be operating within an organisation, a business or working as a consultant.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Communicate effectively with stakeholders | 1.1 Identify and document program stakeholders and their communication needs as they apply to the given program of work 1.2 Engage with pertinent stakeholders and agree on communication approaches in accordance with organisational policies and procedures 1.3 Communicate information as planned and address identified variances 1.4 Monitor communication interfaces among constituent projects, aligning to relevant program objectives |
2. Facilitate stakeholder commitment | 2.1 Investigate, document, and consider the interests and expectations of pertinent stakeholders when making program decisions 2.2 Develop and implement approaches to influence ongoing stakeholder commitment, in accordance with organisational policies and procedures 2.3 Accommodate differing stakeholder interests and expectations, escalating where necessary 2.4 Share evolving stakeholder interests and expectations across the program |
3. Assess effectiveness of stakeholder engagement | 3.1 Conduct analysis of interactions with pertinent stakeholders and document outcomes to reach desired outcomes 3.2 Assess effectiveness of stakeholder interaction in line with program objectives and organisational policies and procedures 3.3 Develop plan for future stakeholder engagement based on findings of analysis conducted |
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.
Skill | Description |
Reading | Organises, evaluates and critiques ideas and information from complex texts |
Writing | Develops a range of project related documents using appropriate format, vocabulary and structure |
Oral Communication | Participates in a range of verbal exchanges using language and features appropriate to audience Uses active listening and questioning techniques to confirm understanding |
Interact with others | Recognises the importance of taking audience, purpose and contextual factors into account when making decisions about what to communicate, with whom, why and how Builds and maintains effective working relationships within and beyond immediate work context Actively identifies, creates and utilises linkages to enhance knowledge sharing and commitment |
Get the work done | Develops flexible plans for complex, high impact activities with strategic implications that involve a diverse range of stakeholders with potentially competing demands Identifies issues and uses analytical techniques to generate and evaluate possible solutions and to make decisions |
Sectors
Management and Leadership – Project Management